We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. IF your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at [email protected] – we will replace or refund your purchase after confirmation.
This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
Steps for requesting a refund
In order to receive your refunds please follow the steps below:
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund. You’ll also need the receipt or proof of purchase.
Request your Return by emailing [email protected] with detailed reason for return and pictures or a video of the product that supports your reason. If eligible, you will receive the return approval via email and the address of the closest warehouse where you can mail the product you would like to return.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please make sure you send the item back as a gift as we don’t cover custom fees for returns).
Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: [email protected]
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Cancelling Your Order
We DO NOT offer a cancellation for change of minds. Please ensure that you are 100% committed to the purchase before ordering.
Lost or Stolen Packages
Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your product/s.
Alpha is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Alpha will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Alpha is not liable for lost packages due to incorrect addresses.